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Hadiq.io provides two complementary tools for understanding how your team uses the platform: Usage Analytics for aggregate trends and Query History for reviewing individual conversations. Both are accessible under Admin > Analytics and require Admin role access.

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Usage analytics

The Usage Analytics dashboard shows aggregate activity across your organization. Use it to understand adoption, measure engagement, and identify which agents and models your team relies on most.

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Queries over time

The main chart shows the total number of queries per day over the selected time range. Below the daily total, you can see:
  • Total likes: Queries where a user gave a thumbs-up response.
  • Total dislikes: Queries where a user gave a thumbs-down response.
The feedback rate (likes and dislikes as a proportion of total queries) gives you a signal for response quality over time.

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Active users over time

The Users tab shows the number of distinct users who sent at least one query on each day. This helps you track adoption and see whether usage is growing, steady, or declining.

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Agent (assistant) analytics

For each agent in your organization, Hadiq.io tracks:
  • Daily message count: How many messages that agent received per day.
  • Unique users per day: How many distinct users interacted with the agent each day.
  • Total messages and total unique users over the selected period.
Open an individual agent from the agent list in Admin > Agents to see its usage breakdown. Curators and the agent’s owner can also view this data for agents they manage.

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Slack bot analytics

If you have the Hadiq.io Slack bot enabled, the Slack tab shows daily query volume through Slack and the auto-resolution rate — queries that were answered without a user requesting further clarification.

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Adjusting the time range

All charts default to the last 30 days. Use the date range pickers to narrow or expand the window. Analytics data is stored for as long as query history is retained.

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Query history

Query History lets you review the full content of individual conversations across your organization. Use it to audit responses, investigate reported issues, and understand how users are phrasing their queries.
1

Open Query History

Go to Admin > Analytics > Query History.
2

Browse or filter sessions

Sessions are listed in reverse chronological order. Filter by:
  • Date range: Set a start and end date.
  • Feedback: Show only sessions where a user left a thumbs-up or thumbs-down.
3

View a session

Click any session to expand the full conversation — including each user message, the assistant’s response, the agent used, and any source documents cited.
Query history visibility depends on your instance’s retention configuration. If query history has been disabled or set to anonymized mode by your administrator, user emails are replaced with a placeholder and session-level lookup is restricted.

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Viewing history for a specific user

To see all sessions for a particular user:
  1. Go to Admin > Users and open the user’s profile.
  2. Click View Query History to see all sessions associated with that account.
This view is only available when query history is not anonymized.

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Exporting data

Data export requires the Enterprise plan.
You can export query history as a CSV file for use in external BI tools, compliance reporting, or long-term archiving.
1

Open Query History

Go to Admin > Analytics > Query History.
2

Start an export

Click Export. Optionally set a start and end date to scope the export to a specific time window. Then click Start Export.
3

Download the file

Hadiq.io processes the export in the background. Once it is ready, the export appears in the exports list with a Download button. Large exports may take a few minutes.
The exported CSV includes session ID, user email, timestamp, agent name, and the full message content for each turn in each conversation.
You can queue multiple exports for different date ranges at the same time. Each export job is tracked independently and listed in order from newest to oldest.

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User-level CSV download

To download a simple roster of all users with their roles and status (without message content), go to Admin > Users and click Download CSV. This does not require the Enterprise plan.